Oral Communication

Article No: 2

• The study of human behavior shows that 70 percent of our walking life is spent communicating. Out of the total time spent on communicating, normally, 45 percent relates to listening, 30 percent to speaking, 16 percent to reading, and 9 percent to writing. Thus 75 percent of our time, we spend on listening and speaking.
  
  
• One must know the skills of oral communication:-
  -to help problem solving.
  -to resolve conflict (struggle, fighting).
  -to influence people to work together.
  -to develop listening skills.
  -to make a proposal.
  These skills will develop necessary tact to work effectively for mutual satisfaction in the above situation.
  
  
• Broadly speaking, one has to know when to talk, and when not to talk but listen; how to talk, that is the tone, to be able to interpret the listener’s facial expressions, physical gestures and movements.
  
  
• The purpose of effective talking is to be heard and understood by he listener.
  
  
• Our language should have the ease of commonly used words and short and simple sentences.
  
  
• A speaker has to be very careful about his words and the manner of speaking.
  
  
• Sometimes oral communication is more important than the words.
  
  
• Research has established that an individual speaks nearly 125 words a minute and the brain of listener process nearly 4-5 times more rapidly.
  
  
• In simple terms, the communicator should follow the following for effective oral communication:-
  -7 c’s of communication.
  -consider the objective.
  -think about the interest level of the receiver.
  -be sincere.
  -use simple language, familiar words.
  -be brief and precise(exact).
  -avoid lack of detail.
  -give full facts.
  -use polite words and tone.
  -cut out insulting message.
  -say something interesting and pleasing to the recipient.
  -allow time to respond.
  
  
• If the speaker is greatly trusted and held in high esteem as an honest person, his statements are readily taken as true.
  
  
• A lack of confidence or a sense of superiority may prevent proper oral interaction between persons.
  
  
• Some persons believe that they know everything in a field or a subject. Their mind refuse to receive things from other sources.
  
  
• Instead of straight talk, one speaks in an oblique manner that could be almost like telling a lie.
  
  
• The lack of knowledge and practice of spoken English would act as a barrier to oral communication.
  
  
• The success of meetings, discussions, lecturing or oral presentations depends on our picking up the verbal cues and clues.
  
  
• For a fuller understanding of words, we should look for the meaning hidden behind the utterance.
  
  
• In oral communication, the most important skill is to impress upon the other person that you are genuinely interested in him/her and his/her statements. Your body language should show your real interest in him/her.
  
  
• Before you express your opinion or give your response to other’s opinion, you should be able to recognize, analyze, and evaluate what the person had said.
  
  
• Understand the true meaning of the words spoken by the other person.
  
  
• Characteristics of good listeners:
  -Do not interrupt
  -remain patient
  -make eye contact
  -show interest
  -look attentive
  -concentrate
  -ask open questions
  
  
• Try to encourage the other person by your body language and expression.
  
  
• Agenda items create the necessary framework for holding discussions in a guided sequence.
  
  

Negative thinking results from negative attitude or negative perception, which, at times, is part of a person’s personality.
eg:- “it is useless” , ”it is impossible” , “it is too difficult”.

Made and Compiled By: Chaudhary Amit V.